Autonomy logoArchiving101.com reports that Autonomy has closed its Ottawa office and release their employees, responsible for development of the Autonomy / ZANTAZ EAS (Enterprise Archive Services) product line. This is the latest in staffing changes since Autonomy acquired ZANTAZ for $375M in 2007. The Ottawa office was the headquarters for EDUCOM TS, makers of EAS, which ZANTAZ acquired in 2004.

There have been a number of recently reported customer complaints with regards to EAS support with some customers recommending getting support from resellers instead of Autonomy. With the closure of the EAS office, this may accelerate. Notably, Gartner mentions the following in the 2007 Magic Quadrant for Information Access Technology:

  • Autonomy still has a deserved reputation for complexity and sophistication, and it lacks the passion to simplify the product for unsophisticated administrators who may nevertheless have strategic needs to fulfill….
  • Autonomy must improve its ability to support existing customers when they face
    challenges in strategic implementations.